Choosing an Approach Scenario
This project was assigned in my English 302 course. The prompt on this particular project was to imagine that you were head of Member Liaison of a company called CostClub. I received a letter from a very unhappy customer who believed that she was not given her points that she had redeemed. It was my responsibility to handle and investigate this complaint and respond to the customer to resolve the situation. I respectfully explained to her that the company had not made an error. I chose this project because it demonstrates my ability to use the indirect approach in business writing to solve an issue. It shows my ability to handle myself in a professional situation if an issue similar to this was ever to occur.
This project was assigned in my English 302 course. The prompt on this particular project was to imagine that you were head of Member Liaison of a company called CostClub. I received a letter from a very unhappy customer who believed that she was not given her points that she had redeemed. It was my responsibility to handle and investigate this complaint and respond to the customer to resolve the situation. I respectfully explained to her that the company had not made an error. I chose this project because it demonstrates my ability to use the indirect approach in business writing to solve an issue. It shows my ability to handle myself in a professional situation if an issue similar to this was ever to occur.
copyofchoosinganapproachscenario2.pdf | |
File Size: | 58 kb |
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Positive Message Scenario
This assignment is also from my English 302 course. This time it was my responsibility to email and notify my coworkers of a training that they are each required to participate in. This training is for a new computer program software that will improve our marketing dramatically. However, this training will be held after hours on a Friday night. This project demonstrates my ability to lead and inform others, as well as mend any uncomfortable situation and make sure that everyone's needs can be best met.
copyofpositivemessagescenario.pdf | |
File Size: | 93 kb |
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